Wednesday January 29, 4:30-7:00pm PT
ServiceNow, 4820 Eastgate Mall, San Diego and Online

Event Overview

If you like complex operational problems, you probably like research ops.

And if you love the hardest and most complex problems in operations, you’ll love learning about reops in the enterprise.

Recruitment, data governance, vendor management… it all becomes that much more difficult to manage when you have thousands of team members and thousands, if not millions, of customers.

Join the team at ServiceNow for an evening of learning focused on the challenges and triumphs of supporting a research team with top-tier ops.

Tickets

Join us at Gallery 308
for UXRConf 2024.

$699 USD Buy Now

For groups of 3+,
reach out to Alec.

Name Your Price tickets

are now closed.

Live-streaming via Youtube. Get free online ticket.

Event Schedule

All scheduled times are in PT

4:30pm – 5pm

Doors Open

5pm – 5:10pm

Welcome

Noel Lamb
Sr. Manager, Research Operations at ServiceNow

5:10pm – 5:45pm

Data Protection in User Research: How to Stay Safe, Not Sorry

In User Research, we collect tons of data, and it quickly piles up right before our eyes. The stakes are high! Data breaches, loss of customer trust, and significant financial consequences are all very real risks.

During this talk, Austen will discuss why General Data Protection Regulation (GDPR) is relevant to User Research and how to protect participant privacy and handle data storage responsibly.

Austen will share fresh ideas and practical strategies for creating data retention policies and processes that align with GDPR principles, while also empowering your research team.

Austen Lazarus
Sr. Research Program Manager at ServiceNow

5:45pm – 6:30pm

Data Governance in the Enterprise

Garett Tsukada
Head of Customer Connect UX Research Operations at Intuit

Alyssa Kreer
Research Ops Leader

Sean Nakamoto
Product Counsel at ServiceNow

Noel Lamb
Sr. Manager, Research Operations at ServiceNow

6:30pm – 7pm

Wrap Up and Social

About ServiceNow

As a leader in enterprise B2B software, ServiceNow powers the work of many of the world’s biggest brands we all know and use.

With a diverse customer base and varying needs, ServiceNow relies on the research and insights team to gain a deeper understanding of customer requirements and identify growth opportunities.

Tune into the Enterprise UXR series to hear the latest learnings from the ServiceNow research team to stay on the leading edge of all things B2B research.