UPDATE: Research Week in-person tickets are now SOLD OUT! 🔥
And if you love the hardest and most complex problems in operations, you’ll love learning about reops in the enterprise.
Recruitment, data governance, vendor management… it all becomes that much more difficult to manage when you have thousands of team members and thousands, if not millions, of customers.
Join the team at ServiceNow for an evening of learning focused on the challenges and triumphs of supporting a research team with top-tier ops.
4:30pm – 5pm
5pm – 5:10pm
Noel Lamb
Sr. Manager, Research Operations at ServiceNow
5:10pm – 5:45pm
In User Research, we collect tons of data, and it quickly piles up right before our eyes. The stakes are high! Data breaches, loss of customer trust, and significant financial consequences are all very real risks.
During this talk, Austen will discuss why General Data Protection Regulation (GDPR) is relevant to User Research and how to protect participant privacy and handle data storage responsibly.
Austen will share fresh ideas and practical strategies for creating data retention policies and processes that align with GDPR principles, while also empowering your research team.
Austen Lazarus
Sr. Research Program Manager at ServiceNow
5:45pm – 6:30pm
Garett Tsukada
Head of Customer Connect UX Research Operations at Intuit
Alyssa Kreer
Research Ops Leader
Sean Nakamoto
Product Counsel at ServiceNow
Noel Lamb
Sr. Manager, Research Operations at ServiceNow
6:30pm – 7pm
Tune into the Enterprise UXR series to hear the latest learnings from the ServiceNow research team to stay on the leading edge of all things B2B research.
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